If you’ve purchased a pair of Thorogood work boots and they turn out to be faulty or defective, don’t worry. Thorogood stands behind their products and offers a straightforward and easy return process. In this article, we’ll guide you through the steps to return your faulty Thorogood work boots

Reasons for Returning Thorogood Work Boots

There are several reasons why you may need to return your Thorogood work boots. Some of the most common reasons include:

  • Defective or faulty construction
  • Poor fit or sizing issues
  • Damage during shipping or delivery
  • Change of mind or no longer needed

Understanding Thorogood’s Return Policy

Before you initiate a return, it’s essential to understand Thorogood’s return policy. Thorogood offers a 30-day satisfaction guarantee, allowing you to return any products within 30 days of purchase for a full refund or exchange. However, items must be in new, unworn condition and returned in their original packaging.

If you purchased your Thorogood work boots from an authorized dealer or retailer, you may need to adhere to their specific return policies, which may differ from Thorogood’s return policy.

Preparing to Return Your Thorogood Work Boots

Before returning your Thorogood work boots, you’ll need to take a few preparatory steps. These include:

  • Contacting Thorogood’s customer service team to initiate your return
  • Ensuring your boots are in new, unworn condition
  • Packaging your boots in their original packaging
  • Gathering any required documentation, such as proof of purchase or shipping labels

How to Initiate a Return for Faulty Thorogood Work Boots

To initiate a return for faulty Thorogood work boots, follow these steps:

  1. Contact Thorogood’s customer service team by phone or email.
  2. Provide your order number and a detailed description of the issues with your boots.
  3. Thorogood may ask for photographic evidence of the issues or request that you send your boots to them for inspection.
  4. Once Thorogood confirms the issues with your boots, they will issue you a return authorization number and provide instructions for returning your boots.

Packaging and Shipping Your Return

When packaging and shipping your return, follow these guidelines:

  • Pack your boots in their original packaging, including all accessories and documentation.
  • Place the return authorization number on the outside of the package.
  • Choose a shipping method that provides tracking and insurance.
  • Keep a record of the tracking number and any shipping receipts or documentation.

Receiving Your Refund or Exchange

Once Thorogood receives your returned boots, they will inspect them to ensure they meet the return policy requirements. If your boots meet the requirements, Thorogood will issue your refund or exchange within 10-14 business days. If your boots do not meet the requirements, Thorogood will contact you to discuss alternative options.

Contacting Thorogood Customer Service

If you have any questions or concerns about returning your Thorogood work boots, you can contact Thorogood’s customer service team. They are available by phone or email during regular business hours.

Tips for Preventing Future Issues with Your Thorogood Work Boots

To prevent future issues with your Thorogood work boots, consider these tips:

  1. Choose the right size: Ensure you purchase the right size of work boots that fit your feet correctly. Avoid buying boots that are too tight or too loose, as this may cause discomfort or other issues.
  2. Break-in your boots: New work boots require a break-in period to soften the leather and mold to your feet. Wear them around the house or during light activities to break them in gradually.
  3. Take care of your boots: Proper care and maintenance of your work boots can extend their lifespan and prevent issues. Follow the manufacturer’s care instructions, and avoid exposing your boots to extreme temperatures or moisture.
  4. Use appropriate footwear for the job: Different work environments require different types of work boots. Ensure you use appropriate footwear that meets the safety requirements of your job.
  5. Purchase from authorized dealers: To ensure the authenticity of your Thorogood work boots and take advantage of their return policy, purchase from authorized dealers or retailers.

By following these tips, you can prevent future issues with your Thorogood work boots and ensure their longevity.


In conclusion, returning faulty Thorogood work boots is a straightforward process that can be initiated by contacting the authorized dealer or retailer where you purchased the boots. Thorogood also offers a one-year warranty on their work boots, which covers defects in materials and workmanship.

To prevent future issues with your Thorogood work boots, ensure you purchase the right size, break them in gradually, take care of them properly, use appropriate footwear for the job, and purchase from authorized dealers.

Frequently Asked Questions

1. Can I return my Thorogood work boots if they're faulty?

Yes, you can return your Thorogood work boots if they’re faulty. Thorogood offers a one-year warranty on their work boots, which covers defects in materials and workmanship. Contact the authorized dealer or retailer where you purchased the boots to initiate the return process.

2. What is the best way to break-in my Thorogood work boots?

The best way to break-in your Thorogood work boots is to wear them around the house or during light activities for short periods initially. Gradually increase the duration and intensity of wear over time to allow the leather to soften and mold to your feet.

3. How do I care for my Thorogood work boots?

To care for your Thorogood work boots, follow the manufacturer’s care instructions, which typically include cleaning the boots with a soft brush and mild soap, conditioning the leather with a leather conditioner, and storing the boots in a dry and cool place away from direct sunlight.

4. Can I wear Thorogood work boots in all types of work environments?

Thorogood work boots are designed for various work environments, including construction, electrical, and manufacturing industries. However, some environments may require specific safety features or additional protection, so it’s important to choose appropriate footwear for your job.

5. Can I exchange my Thorogood work boots for a different size or style?

Thorogood’s return policy allows for exchanges or returns within 30 days of purchase. Contact the authorized dealer or retailer where you purchased the boots to initiate the exchange or return process.

Ruby Brooklyn
I am Ruby Brooklyn, and I love writing reviews on different types of shoes and fashion products. I have been doing this for the last two years, and it has become my passion. I live in New York City, and I love going out on adventures with my friends.